When you order your subscription, you’ll immediately do two things. First, you’ll set a time (as soon as the next day) to speak to your new marketing director. Your marketing director is a red-blooded American who will be a delight to work with and who will respect your time and be pointed on the call. The second thing you’ll do is let us know where you’d like to start. If you don’t know, that’s okay. Your marketing director is experienced at helping clients plan what to do. When work begins, you’ll be given an online portal to monitor the work — only if you want to. You can be as involved, or not, as you wish. This portal will also show you your remaining credits as well as any reports, analyses or other documentation associated with your work or account.
You and your Fast And Flat marketing director agree on the credits that will be used for each task, regardless of how much actual time it takes and as long as the scope of the project doesn’t change. Unused credits roll forward to the next month and never expire as long as your account remains active. You can store up credits for larger projects. You can also purchase extra credits to get more work done. You can cancel your subscription at any time. Unused credits will be refunded too. You own your work, meaning Fast And Flat will send you any and all files. Your satisfaction is guaranteed.